CLIENT CARE

Client Care is a periodic maintenance plan to ensure that your AV system stays operational. Keeping your system operating efficiently is important to your organization. Providing you with that peace of mind is our goal. Client Care is offered to our clients as coverage for unlimited service calls, repairs, warranty support, equipment replacement discounts, and remote monitoring.

Service Contracts

Value-added services to ensure the protection and maintenance of your AV systems. Choose between Client Care or Remote Monitoring and other add-on service features best suited for you.

CLIENT CARE FEATURES

Unlimited Service Calls

With a Client Care Agreement, you have unlimited on-site and remote service calls. If you have any problems, an S&L Technician will be on-site within 4 business days.

Remote Monitoring

Automated Remote Monitoring allows us to receive alerts from your AV system when problems occur and easily maintain and monitor the system remotely. This allows us to be proactive in learning about and resolving issues. 

warranty support

Many manufacturers of electronic components won’t replace defective equipment unless it’s been serviced and installed by industry certified technicians. Our team of technicians is industry certified and receives ongoing training on new equipment and systems. When we maintain your system, we help keep you compliant with the manufacturer’s guidelines.

equipment replacement discounts

As a Client Care customer, you receive special equipment replacement discounts for any costs outside of the manufacturer warranty.

Remote monitoring

 

Remote Monitoring, access, & support is offered as a feature of Client Care or by itself. Automated Remote Monitoring allows us to receive alerts from your AV system when problems occur and easily maintain and monitor the system remotely. This allows us to be proactive in learning about issues and resolving them.

ADD-ON FEATURES

Any of these additional coverage options can be added to your Client Care or Remote Monitoring Agreements.

Preventative Maintenance Visits

Critical Event Coverage

Diagnose and Repair Service Calls

Emergency Response

After Hours, Nights, Weekend Support

Contact our Service Department

 

You may also contact our Service Department directly by emailing [email protected] or calling 229.378.8866 (select option 3).

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